Thinsulate Lined Balaclava

There is no need to open an account - simply place your order and the checkout will direct you to PayPal to process your payment.
If you wish to pay by Credit or Debit Card please select PayPal and follow the Don't have a PayPal Account? Link.

If you would prefer to pay over the phone, Please call 01989 769141 to place your order between 8.30 and 3.30 on weekdays.

All prices include VAT at the current applicable rate (Except zero rated items). A VAT invoice will be provided to all buyers.

We take your Credit Card security seriously. For your peace of mind when you pay by Card over the phone our systems have met the Payment Card Industry (PCI) Data Security Standards (DSS) by passing a Security Metrics Site Certification vulnerability scan.

We are also registered with the Information Commissioners Office in the UK.

Delivery

We offer FREE delivery on all of our items to all UK and Northern Ireland post codes using Royal Mail standard 2nd class post. The option to upgrade to courier delivery using Interlink Express Next Day Service (Mon-Fri only) is also offered. This applies to Mainland UK only. Please email us for a quote to send to the Highlands and Islands of the UK & Northern Ireland using this service.

Orders are despatched Monday ? Friday. We will send you a despatch confirmation and a VAT receipt by email upon despatch.

Please allow up to 2 working days for despatch.

Returns

Please read this policy completely before returning an item.

This Returns policy does not affect your rights when we are at fault for example if goods are faulty or do not match description. At The Safety Shack we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item is not in its original condition, suitable for re-sale. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.

Please email us for return instructions and authorisation before sending back any items.

If your item is faulty or does not match the description, we will at our discretion send our freepost returns label to you.
All other returns are at the buyers expense.

When retuning an item, use of an insured service is advised, to cover you for any losses should they occur. The Safety Shack cannot be responsible for items lost in transit that are being returned to us.

Refunds will be processed within 5 working days, and a confirmation email sent.

Items Not Received

Don't Panic!

We have experience of hundreds of thousands of deliveries and will be able to help you quickly and easily. Genuinely lost or stolen packets are rare. We know from literally hundreds of customer reports just what goes wrong and how to fix it.

Royal Mail packages that are too large to be posted through a normal letter box will be taken to your local delivery office (not the Post Office) to await collection. 'While you were out' cards are increasingly unavailable and those that are can be easily lost. If your order has not been received after 5 working days we recommend that you check with your local Royal Mail delivery office. The overwhelming majority of orders will be awaiting collection there. We suggest you take a form of identity with you. (It?s also a very good idea to check with other family members, colleagues, behind bins, in outhouses etc.).

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing.

We will need the following points confirming:

• You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office).
• Your full delivery address including postcode.
• That you have checked with neighbours and other occupants at the delivery address.
• Your contact phone number.
• You agree to return to us, at our cost, any replacement items which subsequently turn up.
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.

Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 10 working days have passed from despatch and we reserve the right to wait until this time has passed before we replace lost items. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via the relevant sales channel (Website, eBay or Amazon) before we can action any replacement.

Interlink Express deliveries are fully traceable. Any items returned to us as undelivered may incur a re-delivery charge at our discretion. You will receive either a delivery notification email or text message telling you a 1 hour delivery timeslot on the day of your delivery. The option to re-arrange delivery or to deliver to a neighbour is also offered at this point. If your item does not arrive, you will be able to see for the tracking, what the parcel status is.

We would like to thank you for shopping with us, and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.

Please read these terms carefully, and print them if necessary for your reference.

General

When you place and order with us you are agreeing to accept these Terms and Conditions.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your offer and these terms together with the item description will form the contract between us. Your order is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

How to Place an Order

After selecting the item you wish to purchase you will be shown a 'Buy Now' button. The item will be added to your shopping basket once this button is pressed. You can then continue shopping or click on the 'Checkout' button to pay. After selecting which payment method you prefer you will be forwarded to that processors web site for payment. You are also welcome to place your order by phone between on weekdays. We regret that we cannot discount orders placed by phone.

Amendments

We will email you to confirm the order details. Please check this email carefully. If you need to amend your order please contact us as soon as possible using the contact us page.

Payment

We welcome payment by PayPal and by Credit/Debit card.

All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided.

There is no need to open an account - simply place your order and the checkout will direct you to your choice of payment processors.

For ease and security payment is welcomed by PayPal and when you use these payment methods your financial details are not shared with us. If you wish to pay by Credit or Debit Card please select PayPal and follow the Don't have a PayPal Account?

If you prefer to pay over the Phone you are welcome to place your order between 9.30am and 4.30pm on weekdays. To order and pay by card please call 01989 769141. Cards are processed securely using the HSBC Secure ePayments service and we do not make a record of your card details.

We take your Credit Card security seriously. For your peace of mind when you pay by Card over the phone our systems have met the Payment Card Industry (PCI) Data Security Standards (DSS) by passing a SecurityMetrics Site Certification vulnerability scan.

We are also registered with the Information Commissioners Office (www.ico.gov.uk)
Registration Number: A1014059

Delivery

We deliver to the UK and Northern Ireland Only.

We are pleased to offer free delivery on everything we sell.

The delivery service will vary by product weight. Most orders will be dispatched the same or the next working day by Royal Mail. Valuable or heavy items may be dispatched by a tracked method which will require an adult signature. If you require a different service please contact us before buying. If you need your item to leave the same day it?s a good idea to call before buying to confirm that this is possible - it usually is, but occasionally it may not be. Please note that our post is collected at 15.00 each day (Monday to Friday)

We always confirm via email that your order has shipped.

Non-Delivery

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances.

Cover for Postal Losses and Damage

We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above). In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage. For missing items you must wait until 10 postal days after dispatch has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost. A simple Check must be made at your local Royal Mail Sorting Office prior to any claim.

Returns

Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or not correctly described.

At The Safety Shack we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.

We are happy to guide you through our Returns Policy and (at our discretion) provide you with a Freepost return label.

Your Right to Cancel

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us.

This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or inaccurately described.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

• You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery.
• We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
• We will acknowledge receipt of the returned item by email to your registered email address.
• Goods will be refunded within 5 working days.
• You are responsible for return shipping costs and insurance.

Faulty products

• You must advise us that you would like to return your order as soon as it develops a fault using the contact us form on this website.
• If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email.
• We will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will, at our discretion, offer a replacement. Often items are referred to the QC at the manufacturer for assessment.
• All replacements are subject to stock availability at the time of processing.

What is not covered:

• Normal wear and tear caused by use in accordance with the operating instructions
• Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
• Use of the product for anything other than normal purposes.
• Change or modification of the product in any way.
• Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
• Faulty installation if applicable.
• Repairs or alterations carried out by parties other than The Safety Shack or its authorised repair agents.
• Claims, other than the right to correction of faults with the product covered by these conditions.
• Slight deviations from the specification that do not affect the functionality of the product.

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap by using the contact us form. We will arrange to send our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can correct our stock holdings and avoid another buyer being disappointed.

Item Not Received

Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

The above policies do not affect your statutory rights.

Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit.

Pricing Policy

We aim to provide consistently low prices for our customers and we strive to be as efficient as possible in order to keep those prices as low as possible. Occasionally we make pricing and other errors on our website. Rest assured, however, that we verify prices as part of our dispatch procedures and will notify you at that point of any errors. If a product's correct price is higher than our stated price, we will offer you the opportunity to pay the difference or at your request immediately cancel and refund your order.